Why is this book important? Simple – businesses, teams, and you the manager, need employees running on all cylinders. You can’t afford boogers (performance issues) to get in the way of success. Yet performance issues do develop from time-to- time. When issues arise; tell your employee. I have presented this Booger Theory of Performance Management to hundreds of managers over the years. After the giggles and head nodding, I receive unanimous acknowledgement of the principles discussed. After the trainings, managers share stories of conversations with an employee and how it turned a situation around. These principles work; I know they can help you in your supervisory role – regardless of your years of experience. And it is never too late to become comfortable providing feedback.
“Don’t be fooled by the title of this book; it is a serious must-read for everyone in a supervisory role. The book presents insightful, incisive techniques for talking with employees about performance issues and professional development. Drawing on 25 years of management and human resources experience, Kuhland delivers plentiful real-world examples, talking points, phrasing, counterpoints and responses to help both new and seasoned managers frame positive and effective employee interactions. Like the One Minute Manager, it’s a quick and entertaining read that imparts career-spanning insights certain to drive success for every supervisor and those fortunate enough to work for them.”
--Sandra Podesta, Fortune 500 Corporate Trainer
“ … fun and useful.”
--Hugh McCabe, Management Department Chair, Iona College, NY
“After reading Loretta’s manuscript, I immediately trained six Health Services practice directors on the principles in this book. Already, I have seen the impact. Managers are addressing performance issues and our employees are stepping up.”
--Elaine Hill, Director of Medical Specialty and Clinical Services, large private non-profit in the Capital District, NY